FREQUENTLY ASKED QUESTIONS
- Rates
- What’s included?
- What’s not included?
- Can I drive to the North?
- Requirements.
- Duration of car hire.
- How far in advance should I book?
- Method of payment.
- Credit and debit cards.
- Taxes.
- Additional driver.
- Child seats, booster seats.
- Type of car.
- Insurance.
- Office.
- Privacy policy.
- Secure communication.
- Cancelling a booking.
- Hotels.
- What if I need help?
- Other questions.
Rates.
Our rates vary depending on the special offers available throughout the year. The rates quoted on our web site are always the ones valid for the season you have chosen. We have a very aggressive rates policy and if you find a cheaper rate for a similar car for the same dates and destination, please let us know using our online contact form, and we will do all we can to improve on it.
What’s included?
The rate includes unlimited mileage, taxes, insurance and optional child seats or boaster cushions.
What’s not included?
The rate does not include petrol or diesel. You must return the car with the same amount of petrol as when you picked it up.
Can I drive to the North?
You may take our rental cars to the Turkish Republic of Cyprus (North Cyprus) but you will need to take out separate vehicle insurance at the border. You are fully responsible for the returning of the vehicle should you have an accident or breakdown whilst in the North area.
Requirements.
In order to hire or drive a car with us you must be between the ages of 25 years of age to 70 years of age. Be in possession of a valid driving license which must be at least 3 years old We can arrange insurance for anyone outside these ages for a surcharge depending on your personal circumstances.
Duration of car hire.
Our cars can be hired for any length of time from up to one hour in advance. However, the minimum contract is for 3 days and the maximum is for 1 month. If you book and then wish to extend your hire period then please call us at least 1 day ahead of extending.
How far in advance should I book?
You can book your car online as little as 12 hours in advance. If you need less time, please call Andy or Milan: (00357) 99295001 or (00 357) 99852117 or contact our office directly.
Method of payment.
Payment is by credit or debit card or cash. No deposit is required to be booked from your credit card for excess.
Credit and debit cards.
It is not necessary to give your card details when making your booking, however it will be required when you pick up your vehicle. This is the only payment method we accept. We accept all major credit and debit cards.
Taxes.
The local Vat tax, airport taxes etc are all included in the rate.
Additional driver.
For bookings made online, the cost of an additional driver is FREE and this person must comply with the same conditions as the main driver. These details must be provided when drawing up the contract.
Child seats, booster seats.
These seats will be provided free-of-charge as requested with online bookings. All our seats are endorsed and comply with European safety standards
Type of car.
Our fleet includes different models of cars, classified into groups. We will endeavor to provide you with the model you have requested. Should this not be possible, we will endeavour to provide you with another model from the same group.
Insurance.
All compulsory insurance is included in the hire price. These are collision damage waiver (CDW), car theft (TP), personal accident insurance (PAI) and third party damage. Damage to tyres and rims, fines, loss or damage to keys and using the incorrect fuel are not included
Office
Our Office is in Kapparis: 41 Kapparis Avenue, Kapparis, Paralimni, Cyprus
Privacy policy.
Your details are held in strict confidence according to the most stringent security measures. They are only used to process your booking and to offer you the best service when you come to collect your vehicle.
Secure communication.
Some web sites use coded information to pass on private information such as credit card details. This is not a danger when making your booking online with us as we do not ask for your credit card details. We do not ask you for any information that cannot be found in the telephone directory.
Cancelling a booking.
If you wish to cancel a booking, you may call us at our Office: (00357) 23825242, or send us an email message to info@juliannacarrental.com, from the same address you used in your booking request. Please include your full name, booking number, pick up office and the dates you had reserved. There are no costs for cancellations, but we thank you for telling that you will not use the car, as it will help us to serve better other clients.
Hotels.
Our rental contracts begin and end on the dates and times as agreed and stated on your rental agreement. Failure to return your car may result in additional rental charges
What if I need help?
You can contact us 24/7 if you have an emergency or our Office for any other rental matter where we will be happy to help you. When you pick up your vehicle you will be given documentation including these phone numbers.
Other questions.
If we have not answered your questions here, please send us a message to info@juliannacarrental.com and we will be happy to help you